Growth Hub is now Clandon. Read about our name change.
Talk to us

Business Operations

The operational support staff you would otherwise recruit, pay and manage onshore.

The cost that grows quietly.

Operational hiring rarely arrives as a decision. A person in accounts payable, then a second. Someone on payroll. An HR coordinator. A marketing executive who spends most of the week building campaigns instead of planning them. Each hire is defensible on its own and the total is rarely looked at as a whole.

We staff those roles instead. The people doing the work sit in our teams in India, trained on your process and working in your own systems.

A team built around your business.

We match the people and experience to the work, whether you need support within one function or across several.

See how we work

Work we support

Finance Operations

  • Accounts payable and purchase document processing
  • Invoice coding, allocation and multi region treatment
  • Expense processing and receipt management
  • Reconciliations: invoice, statement, expenses, billing, bank and ledger
  • Month end close support
  • Sales invoicing, credit control and collections chasing
  • Time capture chasing, work in progress and disbursement administration

People Operations

  • Talent acquisition: sourcing, screening and vetting
  • Onboarding across HR, payroll, finance and project systems
  • Payroll administration, leave approval and overtime control
  • Probation, performance and employee relations casework
  • Offboarding, consultation and workforce change
  • HR records, contracts, training and CPD administration

Document & Administrative Operations

  • Document production, formatting and version control
  • Template and precedent library upkeep
  • Records and file management: naming, filing and retention
  • Meeting and committee pack collation and distribution
  • Client and matter onboarding, engagement letters and contract administration
  • AML, KYC and conflicts checking processed to your procedure, for sign-off on your side
  • Engagement administration, resourcing and utilisation reporting
  • Deadline, renewal and key date tracking

Marketing & Content Operations

  • Campaign and outreach sequence build and management
  • Content production, formatting, publishing and website updates
  • Bid, tender, proposal and pitch document production
    Directory, ranking and award submissions
  • Lead data hygiene, suppression and consent management
  • Activity, conversion and pipeline reporting

CRM & Systems Operations

  • CRM data quality, validation and duplicate resolution
  • Practice management and matter or engagement system upkeep
  • Scheduled record enrichment
  • Bulk data loading and cleanup
  • Keeping records, owners and tiers current
  • System configuration review

Data & Automation Engineering

  • Automation build across documented client processes
  • Data pipeline, integration and migration work
  • AI-assisted workflow tooling
  • Reporting and dashboard build

Scope

These are examples of the work we can support. We scope each
role or workflow around your requirements.

Head of Care, consumer marketplace

“Seamlessly extended our team with proactive, efficient support, fully aligned with our culture and values.”

Which of these is costing you the most?

Start with one role or one function. We will scope it with you and show you how it would run.

Discuss your team